Although it is your designer that provides the brand guidelines for your company, it’s not your designer that defines your brand. The power of your brand is built on so much more than just your logo and your colours. Your true brand identity is the view your customers have of you.
There’s no doubt that your company has spent a lot of time defining and creating your brand and identity. You have spent a good deal of money to create a logo or a new name, a custom color scheme and a website to match. With those elements completed, you may think your branding is complete. Unfortunately, a great logo does does not automatically create a great brand.
Your designer does not define your brand identity. Your true brand identity is the view your customers have of your company. While your website and your logo are a large part of this, your customers will come from other avenues as well. When working on your branding, consider the following elements of your brand and identity.
1) Business Cards – This seems like an obvious place to start, but some clients and customers will first meet your employees inside or outside the office. Your business cards must not only include your logo and colors, but reflect the quality of your product and your business. Flimsy paper cards, while effective at distributing information, will reflect poorly on your brand.
2) Emails – You should create and use a uniform email signature for all of the employees. This creates immediate credibility for every employee who may have contact with a client with whom they have not previously interacted, and it helps your emails stand out in inboxes.
3) Workplace – Regardless of your industry, you will probably have clients and customers in your workspace. Your location and your logo on the wall are not the only thing that have an impact on clients. The sounds, smells, and cleanliness of your workplace can also affect their view of your company.
4) Customer Service – Everyone knows the importance of great customer service. If a company has bad customer service, it can often result in bad reviews and negative referrals. But sometimes it’s small components of your customer service that people remember most.
For instance, Al Osra, a popular supermarket here in Bahrain, has their cashier staff greet every customer as they walk in, and thank them as they leave. While this seems standard, their cashiers are so consistent about doing this that it has become a part of their brand. They are now known by locals in the area as the supermarket with the friendliest and most efficient staff. In hand with these, they are also big on sustainability and eco-friendly solutions.